Your agency handles sensitive information every day, from resident records to payment data and staff credentials. And we know that keeping that information secure isn't optional. It's a core part of serving your community responsibly.

That's why we've built our parks and recreation management platform  from the ground up with security at the forefront.

In this article, we outline how Xplor Recreation's system architecture and cybersecurity strategy help keep your data safe, and what you can expect from us as your technology partner.

Skip ahead to the sections that interest you most:

🛠️ Xplor Recreation's System Architecture 

🤖 Xplor Recreation's Commitment to Cybersecurity

📊 Customer Impact: What This Means for Your Data

😊 Peace of Mind for Your Agency and Your Community

Xplor Recreation’s System Architecture

Our system architecture is purpose-built to support the day-to-day needs of parks and recreation agencies. The overall model that we use balances performance, security, and compliance with the flexibility to meet the unique needs of organizations of all sizes.

Built for Reliability and Compliance

Xplor Recreation is hosted on Amazon Web Services (AWS), one of the most trusted cloud providers globally. AWS provides high availability, continuous monitoring, and a secure infrastructure, helping us deliver a stable and resilient platform.

We also use country-specific data centers to align with local data governance requirements. This regional hosting supports both performance and compliance needs for agencies across North America.

Processing Payment Information Securely 

All payment data processed through Xplor Recreation is Point-to-Point Encrypted (P2PE), meaning sensitive information is encrypted from the moment it's entered into the system.

We are also PCI-DSS Level 1 compliant, which is the most rigorous certification available for payment data security. This ensures your customers' payment information is processed in a fully secure, industry-approved environment.  

Xplor Recreation's Commitment to Cybersecurity

Xplor Recreation has built our security strategy around protecting our systems, networks and customers. For this reason, we have a dedicated cybersecurity team that reports directly to our Chief Information Security Officer (CISO). The team includes our in-house PCI consultants who perform annual audits and ensure ongoing compliance.

Our approach includes multiple layers of defense against cyberattacks, including:

🗓️ Regular audits and continuous, proactive testing

🖥️ Internal team training with secure login protocols like Single Sign-On (SSO) and Multi-Factor Authentication (MFA)

🛠️ Software composition analysis tools to detect vulnerabilities

📈 Structured incident response, disaster recovery, and business continuity planning

🔐 Dedicated cybersecurity insurance to mitigate unforeseen risks

Customer Impact: What This Means for Your Data

Your staff and residents rely on your systems to function smoothly and securely. We've designed our platform and security practices to offer recreation agencies cyber protection and peace of mind. Here's what that means for your organization:

🔐 A secure foundation built on modern cloud infrastructure that you can trust

🛡️ Proactive protection for your data from a team focused on security every day

✅ Transparent audits and accountability, so you can feel confident in our commitment

🚀 Preparedness in the rare event of disruptions, with structured recovery plans to keep your operations running

🌎 Data residency options that align with Canadian and U.S. requirements to fit your agency's needs

Peace of Mind for Your Agency and Your Community

Your department works hard to serve your community. When you partner with Xplor Recreation, you can feel at ease knowing that our team is committed to protecting that community by safeguarding your data and mitigating your agency's cybersecurity risks.

If you have questions about our systems or platform, reach out to our team today to book a demo!