The Xplor Recreation development team has been hard at work to bring you features to help attract new members, connect your community and keep your business running efficiently.
New Compact Videos
Click on the previews for an expanded view, click on videos for a visual walk through, and browse through the help articles to learn more about each feature.
PoS and Online Checkout
- There may be certain payment methods that your organization never wants to refund to for accounting reasons, such as cash or cheque
- You can now set certain payment methods to be unavailable for refunds, avoiding any refunds made to those payment methods by mistake
- Refunds can be made to credit instead
Activities
- You can now choose to email the customer and staff concerned when a spot opens up and is filled, making sure everyone is kept current on waitlist changes
[Help Article]- For better visibility, customers can now see past activities and more activities per day when looking at their calendar schedule
- It's now also possible to select a specific family member's activities in a list view
- You may wish to display events that stretch past midnight on each individual day, for example 6pm-12am on the first day and 12am-2am on the second day
- Activities can now be retrieved in a split format via API for daily displays on Scala screens or on paper
- The Payment Schedule now includes who is due to be making each payment for clarity when there is more than one payer
- The Staff Payment Estimate report is now ordered by activity date and name, making it easier to find the information needed
- The Course Revenue report Totals section now shows the average percentage of residents and members registered
CRM
- You value being able to reach your customers when you need to, and a missed digit from a phone number can leave you out of touch
- Now you have the option to specify the common valid phone number format so you can avoid mistypes and store more phone numbers correctly
- International phone numbers can also be accommodated
- To make sure that every new sign up is indeed a person, a CAPTCHA can be added to sign up forms for customers to confirm
Facility Booking
- Sometimes you may wish to adjust the cancellation fee being charged depending on the unique circumstances of the situation
- You can now edit the cancellation fee being applied when a particular contract is terminated
- When amending a contract, you may need to change a range of session extras at the same time and not want to spend time doing each individually
- You can now select a range of sessions to apply bulk changes to time and extra inclusion
- When changing a contract name, you now have the option to update all the reservation names within without having to update each reservation individually
- You can add or adjust an amendment reason before processing an amendment
- When processing an amendment, you can now review the inclusion details for any payment plan specified
- You can now export the summary and details of contract amendments to CSV as well PDF for internal audit purposes
- The performance of Advanced Reservation has been improved so that over a hundred facilities will load in a few seconds
- On a holiday, there may be select hours that you wish a facility show as available online
- Now when you enter specific operational hours on a holiday date, the facility concerned will be available for booking during the time specified and not outside that time
- You may wish to see which extras are included in which contracts
- The new Facility Contract Extras report shows the extras included in each contract
- You may wish to view the usage details of facility contracts that are in a tentative state before they are confirmed
- The Facility Usage report has been enhanced to allow inclusion of contracts in a tentative state
Got Questions? Watch our Q&A Below
Click here to download a printable version of the release notes
